Returns and Refunds

From our general terms and conditions of service

3. Right of withdrawal
The customer has the right to revoke the contract within 10 days of receipt of goods. The revocation must be sent in writing by e-mail to For the preservation of the period of time of dispatch of the revocation is binding. One explanation for the cancellation is not required.

The right of withdrawal results in the conversion of the purchase contract in a reversal of relationship, which received as part of the purchase contract services must be refunded. The customer has the goods obtained with the original packaging within 10 days of notice of cancellation return to the online store. The cost of the return shipment is to be borne by the customer. For the preservation of the period of time of dispatch of the goods is decisive. The return must be sent to:, Alte Landstrasse 136, 8800 Zurich (Edu Inhaber Kocemba)

After receipt of the goods, the payments shall ensure that any will the customer be refunded within 10 days. Reserved remains a deduction of the refunded purchase price for any possible damage or excessive wear of the goods. No deduction will be made when the loss in value is due to a need to establish the nature, characteristics and functioning of the goods handling. The online store may withhold the reimbursement until he has received the goods back or back to the consumer has provided proof that he has sent back the goods, whichever is the earlier.

The right of withdrawal for goods - can spoil quickly or whose expiration date has passed - are sealed and are not suitable for reasons of health or hygiene reasons to return and were unsealed after delivery - the inseparable after delivery, due to their nature were mixed with other goods.